15-Day Guarantee Return & Exchange Policy
We know that you will love what you ordered but if something doesn't work out, we will gladly to make return as easy as possible!
We offer FREE returns on unworn or defective garments for all eligible US, UK orders.
All Ulivary garments are eligible for return or exchange within 15 days of delivery as long as they are sent back in their original condition (unworn, undamaged, unwashed with all tags attached).
Lingerie must have original tags attached and we only accept underwear in unworn condition, with original tags and stickers, in its unopened original polybag.
- Returns and exchanges are currently only accepted for US, UK orders.
- Items marked as “final sale” cannot be returned or exchanged.
- For health and safety reasons, we don’t accept returns on briefs.
How to Start a Return or Exchange
Step1: Neatly fold your items and ship them back in their original condition (unworn, undamaged, unwashed with all tags attached) within 7 days from when the return is initiated.
Step2: Please contact our Customer Service Team email@example.com, we will help you return immediately, please allow 1-2 business days to process your request.
Step3: Return all original packaging and include your order receipt with a detailed reason for return noted on your receipt. Print the return label* and tape it on the outside of the package.
Step4: Please attach the provided UPS return label and take your package to your local UPS office. Once done, we will process your return as soon as we receive it.
Step5: Please allow 3-7 business days for your return/exchange to be processed once we receive back your return package. The refund will be issued to the original payment method or your Ulivary Wallet, as per your request.
Unfortunately , due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
General Return Policy
A return must be requested within 15 days of delivery, after which item must be sent back within 7 days. Items must be unworn, undamaged & unwashed with all Ulivary tags attached.
The following are not eligible for refund or exchange：
- Final sale items（noted in the item's product description page）
- Clearance items（noted in the item's product description page）
- Gifts with purchase
- Original Shipping Fees
- Egift Cards
Where do I send returns?
We offer FREE returns on unworn or defective garments for all eligible US, European orders.
If it is your first time returning an item from the USA, we have your shipping fee covered. Otherwise, please cover the shipping fee by self.
Still have questions? We're happy to help. Email us firstname.lastname@example.org
Defective Item Resolution Policy
At Ulivary, we take pride in delivering high-quality products that embody our commitment to aesthetics, personability, and accessibility. We understand that from time to time, an item may exhibit unexpected defects or issues. To ensure a smooth and fair resolution process, please review the following guidelines:
Timeline for Reporting Defective Items:
We kindly request that any concerns or defects with your purchase be reported within 15 days of receiving the item. This timeframe allows us to promptly address the issue and provide you with the best possible solution.
Defective Item Reporting After 15 Days:
Regrettably, we are unable to process claims for defective items reported after the 15-day window has elapsed. We appreciate your understanding in this matter, as this policy enables us to maintain the high standards of quality and service that you expect from Ulivary.
Our Commitment to Resolution:
If you discover a defect within the 15-day reporting window, please follow these steps:
Contact our dedicated customer support team at [email@example.com] with a detailed description of the defect and, if possible, clear photographs illustrating the issue.
Our team will promptly review your case and determine the most suitable course of action. This may include a refund, a replacement, or another appropriate resolution.
We aim to address all reports of defective items with the utmost care and urgency, ensuring that your shopping experience with Ulivary remains exceptional.
We sincerely appreciate your trust in Ulivary and our products. Our commitment to your satisfaction remains unwavering, and we hope this policy reflects our dedication to providing you with the highest level of service.