Any Additional Questions PLease Email us Service@ulivary.com
Frequently Asked Questions
For kimono robes, we offer free sizes as we believe your size is the size. For loungewear and others, please reference our sizing guide here to find the perfect fit.
We frequently offer discounts, promotions, and special offers. The best way to get discounts and promos on Ulivary gear is to sign up to receive our promotional emails. You can find the signup form at the bottom of this, or any page on our site. New customer signups will receive a coupon code for 15% off your order just for signing up along with exclusive offers and first access to new styles each month.
Discount codes may be applied during checkout. Add items to your cart and select the checkout option. On the same page that you enter your address information you'll notice a field to enter your gift card or discount code. Enter your code here and click the Apply button. Your total should adjust to reflect your discount. Some discounts and promos do not require a code and will be applied automatically.
You cannot use more than one promo code at a time. However, you are able to use a promo code plus take advantage of our Free Shipping for qualifying orders if the promo code does not drop the final price below the qualifying order amount.
No worries, Ulivary items are easy to care!
For kimono robes, we recommend ordinary washing below 40C with similar colors, using gentle biodegradable detergent, followed by line dry in shade. If you need to tumble dry, please select delicate cycle. Iron under 110C.
For returns, please visit our Shipping & Returns page
We accept online payments by Visa, MasterCard, Discover, American Express or PayPal. When purchasing from Ulivary your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the Boody website in any way, and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorization and authentication.
All transactions are processed in U.S. Dollars, but please feel free to change the store view to display other currencies while shopping.
Yes, of course! During checkout, update the shipping address to the desired address.
To enter a coupon code during checkout, look for the box above the billing detail section. Enter your code here and click the apply button. Your total should adjust to reflect your discount. Some discounts and promos do not require a code and will be applied automatically.
To change or cancel your order please contact firstname.lastname@example.org as soon as possible and provide your order number
Once your order has shipped, you will receive an email with a tracking number to track your package with the appropriate carrier.
If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. If you did not reach an Order Confirmation/Status page after checkout, there is a high likelihood that your order was not processed. Before you place a new order, contact us to confirm whether or not the first order went through. We recommend creating an account with us so that you can log in to keep track of your orders.
Yes, we do! You will simply need to change the flag at the top of our site navigation to the flag of the country where you're trying to ship. Once you change the flag to the correct country, you'll see the correct shipping options and estimates at checkout.
We offer free shipping on all orders over $50 around the worldwide.
We have the following shipping options available for you.
Standard - Delivery in 4 to 8 Business Days
Expedited- Delivery in 2 to 4 Business Days via Fedex
Please allow 1-2 business days for processing on all orders.
In order to qualify for free shipping, the order total has to be above $50. Please understand when applying a coupon code your car total is reduced. For free shipping, the order total with coupon code included must be above $50.